BTS Busan Concert Delayed 75 Minutes as HYBE Apologizes for Fan Entry and Gift Bottlenecks

BTS’s June 12 Busan concert at Busan Asiad Main Stadium began about 75 minutes later than scheduled, turning the opening night of BTS WORLD TOUR ‘ARIRANG’ IN BUSAN into a major operations issue for organizers. The BTS Busan delay centered on entry flow, fan gift distribution, and merchandise pickup, with HYBE issuing an apology and follow-up guidance for affected concertgoers.¹

The performance had been scheduled to start at 7:00 p.m. KST but reportedly opened at around 8:15 p.m., a delay of roughly one hour and 15 minutes.² Herald Economy reported that about 50,000 people attended the June 12 show, while YTN and other outlets described complaints from fans over identity-check confusion, long waits, and crowding around entry procedures.³²

BTS Busan Delay: What Happened on June 12

HYBE said in a Weverse notice published on June 13 that it “deeply apologizes for the great inconvenience caused by the delay in the start of the performance,” referring to the June 12 Busan concert.¹ The company attributed the late start to multiple on-site problems occurring together, including “confusion in on-site guidance, bottlenecks in the waiting line during fan gift distribution, and delays in merchandise collection.”¹

MBC News also reported that the first-day concert at Busan Asiad Main Stadium was delayed by more than an hour, citing the agency’s explanation that fan gift queue bottlenecks and merchandise collection delays contributed to the late opening.⁴ Dailian reported that fan gift pickup and entry routes overlapped, leading to long lines and confusion at the venue.⁵

The delay did not appear in the source material as a performance cancellation or postponement. The available reports say the concert eventually began at about 8:15 p.m. KST after the scheduled 7:00 p.m. start time passed.²

HYBE Apology and Operational Follow-Up

HYBE’s June 13 notice said the company would review and supplement overall on-site operations for the June 13 performance, including entry and fan gift distribution, after the problems seen on June 12.¹ The statement placed the issue within venue operations rather than the performance itself, focusing on crowd movement, distribution lines, and pickup delays.

The apology was followed by a separate Weverse notice published on June 14 that addressed fans who attended the June 12 concert but did not receive their fan gifts. HYBE said it would verify ticket reservation records and submitted information, then send fan gifts in sequence to those confirmed as eligible non-recipients.⁶

The June 14 notice set a submission deadline of 11:00 a.m. KST on June 30, 2026, for inquiries related to missed fan gifts from the June 12 performance.⁶ HYBE again apologized in that notice, saying it “deeply apologizes once again for the inconvenience caused.”⁶

The follow-up process is significant because fan gift distribution was named as one of the causes of the delay. The company’s stated plan does not provide a public total for how many fans missed gifts, but it does establish a verification and sequential shipping process for those whose eligibility is confirmed.⁶

Crowd Flow, Weather, and Reader Questions

Dailian reported that the concert took place in early-summer conditions, with the daytime high temperature around 28 degrees Celsius, while fans waited through entry and gift pickup congestion.⁵ The available source material does not state that weather caused the delay, but it adds context to the waiting conditions reported at the venue.

YTN reported that complaints appeared on social media over confusion linked to identity verification during entry and prolonged waiting.² Those reports align with HYBE’s own acknowledgement that on-site guidance confusion and queue bottlenecks were among the factors behind the delayed start.¹

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Cloi Lee

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